# chatbox services provide support to customers

Examining emotions linked to live chat services: The role of e-service quality and impact on word of mouth » The purpose of this article is twofold: (1) to investigate the emotions experienced by banking customers when using live chat services and their impact on positive word-of-mouth intentions; and, (2) to identify which dimensions of e-service quality (accessibility,… Ncbi.nlm.nih.gov

Retailers Without Chat: A Missed Opportunity » Chatting, by definition, is meaningless, trivial talk – but web “chatting” is anything but; it is starting to transform digital customer experiences. And it works. Customers want to use chat. Forty-five percent have used it to interact with a live agent in 2017. The companies that get it are moving towards a holistic chat strategy […] Forrester.com

Chat window not appearing. | Salesforce Trailblazer Community » Trailhead, the fun way to learn Salesforce Trailhead.salesforce.com

10 Customer Service Chat Handling Skills for Agents » Find out what the essential live chat agent skills are and how to provide customer service via live chat. Best practices for chat agents to keep customers happy. Tidio.com